Privacy Policy

In general, you can visit Xprodedge Solutions Private Limited’s (“Xprodedge”) website without revealing any information about yourself. There are times, however, when we may need information from you. This Privacy Policy (“Policy”) sets out how Xprodedge collects, uses and protects any information that you give Xprodedge when you use its website. This Policy applies to Xprodedge websites, services and products that collect data and display these terms, as well as their offline product support services. It does not apply to Xprodedge sites, services and products that do not display or link to this Policy or that have their own privacy policies. This Policy is deemed to be part of the contracts / agreements under which the website or services and products to which this Policy is applicable are made available. If you use the website or services and products to which this Policy applies, you are deemed to have given consent to this Policy under which your Personal Information (as defined below) is collected, used, disclosed and secured by Xprodedge. If you are not in agreement with the Policy and if you choose not to provide any Personal Information that is mandatory to process your request, Xprodedge may not be able to provide the corresponding services.

Information that may be collected

Personal Information shall mean any information that identifies or can be used to identify, contact or locate the person, to whom such information pertains including, but not limited to, name, address, phone number, fax number, email address, and identification number. In general, you may browse our website without providing any Personal Information about yourself. However, certain information such as your IP address, demographics, your computers’ operating system, and browser type may be collected. In order to provide relevant content based on your preferences, when you register to our website, we require you to provide us with certain Personal Information such as your name, email address, telephone number, and details related to user ID creation.

Use of information collected

To the maximum extent permitted under applicable law, Xprodedge may use and share the Personal Information that it collects for the following purposes:

  1. Xprodedge may use Personal Information to engage in transactions with you.
  2. Xprodedge may use Personal Information along with, financial, credit card, and payment information, to process your transactions.
  3. Xprodedge may use Personal Information to conduct online “Click to Chat” and “Click to Call” sessions.
  4. Xprodedge may use Personal Information to conduct questionnaires and surveys in order to provide better services to customers and end users. The completion of any questionnaires is voluntary.
  5. Xprodedge may use Personal Information in order to provide better usability, troubleshooting, site maintenance, and to understand which parts of the website are visited and how frequently.
  6. Xprodedge may use your Personal Information to provide you support or other services you have ordered, as well as product updates, product patches and fixes and other similar operational communications.
  7. Xprodedge may use your Personal Information to notify you about new product releases and service developments, and to advertise Xprodedge’s products and services in accordance with this Policy.
  8. If you consent, Xprodedge may share your Personal Information with other selected partners that offer complementary products or services.
  9. Xprodedge may use your Personal Information to interact with you on third party social networks.
  10. Xprodedge’s interactions with you on a third party social network would be subject to that network’s privacy policies and terms of use.
  11. Xprodedge posts testimonials that may contain Personal Information. Prior to posting a testimonial, Xprodedge will obtain your consent to use your name and testimonial. If you choose to update or delete your testimonial, please contact us
  12. If you download products from Xprodedge’s website or channels, Xprodedge uses Personal Information to: confirm certain information about your order (for example, that you did not experience problems in the download process); discuss the downloaded products; or provide marketing or sales information about related products and services. Xprodedge also may use Personal Information to contact you, confirm compliance with licensing and other terms of use, and may share it with your company.
  13. Xprodedge and its partners may engage in joint sales or product promotions. Such promotions will always reference the partners involved. Both Xprodedge and the partner(s) will have access to that information, and either Xprodedge or its partners may provide you the sales or product promotion information. Each party will be responsible for managing their own use of the Personal Information collected for the joint sale or product promotion.
  14. Xprodedge recommends you to review the privacy policies of these partners to address any questions you have regarding their handling of your information.
    If you elect to use our referral service to inform a friend about our products or services, we will ask you for the friend’s contact information. Xprodedge will then send your friend a one-time contact related to your referral request. Xprodedge uses the Personal Information you provide in this situation solely for the purpose of sending the one-time contact and tracking the success of our referral program. Your friend may contact Xprodedge through our inquiry form to be removed from the referral program.
  15. Xprodedge may communicate with you about a conference or event hosted or co-sponsored by Xprodedge or one of its partners.
  16. Xprodedge also may share Personal Information with third parties who provide services to Xprodedge, such as credit card processing services, order fulfillment, analytics, event / campaign management, web site management, information technology and related infrastructure provision, customer service, e-mail delivery, auditing, and other similar services. When Xprodedge shares Personal Information with third party service providers, Xprodedge will require that they use your Personal Information only for the purpose of providing services to us and subject to terms consistent with this Policy.
  17. Xprodedge may disclose your Personal Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce Xprodedge’s terms and conditions; (e) to protect Xprodedge’s operations or those of any of Xprodedge’s affiliates; (f) to protect Xprodedge’s rights, privacy, safety or property, and/or that of its affiliates, you or others; and (g) to allow Xprodedge to pursue available remedies or limit the damages that Xprodedge may sustain. Additionally, Xprodedge may decide to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve, in accordance with applicable law, the disclosure of Personal Information to prospective or actual purchasers, or the receipt of it from sellers. It is Xprodedge’s practice to seek appropriate protection for information in these types of transactions.

Cookies & web beacons

  • To enhance the user experience with Xprodedge’s website, Xprodedge may use “cookies.” Cookies are text files that Xprodedge may place in your device that you use to access Xprodedge’s website. Cookies are used to record various aspects of your visit and assist Xprodedge to provide you with uninterrupted service.
  • One of the primary purposes of cookies is to store your preferences and other information on your computer in order to save your time by eliminating the need to repeatedly enter the same information and to display your personalized content and targeted advertising on your later visits to these sites.
  • You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify the browser setting to decline cookies if the you so prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of Xprodedge’s website and services that depend on cookies, and some advertising preferences that are dependent on cookies may not be able to be respected.
  • If you choose to accept cookies, you also have the ability to later delete cookies that you have accepted. For example, in Internet Explorer 8, you can delete cookies by selecting “Tools”, “Delete browsing history”. Then select the control box “Cookies” and click the “Delete” button. If you choose to delete cookies, any settings and preferences controlled by those cookies, including advertising preferences, will be deleted and may need to be recreated.
  • Xprodedge’s web pages may contain electronic images known as Web beacons – sometimes called single-pixel gifs – that may be used to assist in delivering cookies on Xprodedge’s website and allows Xprodedge to count users who have visited those pages and to deliver co-branded services.
  • Xprodedge may include Web beacons in promotional e-mail messages or Xprodedge’s newsletters in order to determine whether messages have been opened and acted upon.
  • Xprodedge may also employ Web beacons from third parties in order to help Xprodedge compile aggregated statistics regarding the effectiveness of Xprodedge’s promotional campaigns or other operations of Xprodedge sites. Xprodedge prohibits Web beacons on its sites from being used by third parties to collect or access your Personal Information.
  • Finally, Xprodedge may work with other companies that advertise on Xprodedge’s websites to place Web beacons on their sites in order to allow Xprodedge to develop statistics on how often clicking on an advertisement on a Xprodedge website results in a purchase or other action on the advertiser’s site.

Retention of information collected

Xprodedge will not retain your Personal Information longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.

Opt out

Xprodedge provides all users with the opportunity to opt-out of receiving non-essential communications such as promotional and marketing-related information regarding products and services. If you want to remove your contact information from Xprodedge’s list and newsletters, please send Xprodedge an email at [email protected]. You understand that there may be instances where third party partners may send you materials regarding their products and services. In these cases, you will be given the opportunity to opt-out, and not have your Personal Information shared with such third party partners.

Amending this policy

Xprodedge may amend this Policy from time to time as Xprodedge adds new products and services, as Xprodedge improves its current offerings, and as technologies changes. However, Xprodedge’s commitment to protect the privacy of Personal Information will continue to remain. If Xprodedge makes any material or substantive changes in its treatment of Information collected while providing the Services, Xprodedge will notify the Customer by posting a clear and conspicuous notice of these changes in this Policy.

Grievance redressal

If you have any questions about this Policy, please contact Xprodedge through our Website or write to us at [email protected]. If, at any time, your contact information changes, or you would like to verify or change the information Xprodedge has in its records about you, please write to Xprodedge at [email protected].